Call Us @ 888-438-9616
Call Us @ 888-438-9616
Support Request Steps
1. Submit Payment
Choose the support option that matches your need and complete payment securely through Stripe.
2. Launch Remote Support
After payment, click the remote support button to download and open the NJ InfoTech Pros support tool.
3. Share Your Session Code
3. Share Your Session Code
Provide the 9-digit code to NJ InfoTech Pros so we can begin your secure support session.
Support Options
Standard IT Support (Non-Critical Issues)
Priority IT Support (Business-Critical Issues)
Priority IT Support (Business-Critical Issues)
Best for non-urgent issues such as software help, printer issues, or general troubleshooting. Requests are handled during business hours in the order received.
🟢 Best for Non-Urgent Issues
⏱️ Response during business hours
Priority IT Support (Business-Critical Issues)
Priority IT Support (Business-Critical Issues)
Priority IT Support (Business-Critical Issues)
Immediate response for business-critical issues such as system outages, connectivity failures, or security concerns.
🚀 Jump to the front of the queue for immediate response
🔴 For Business-Critical Issues (Fastest Response)
⏱️ Response within minutes
After-Hours Remote Support
Priority IT Support (Business-Critical Issues)
Prepaid Support Block (Best Value)
🚨 Need immediate assistance? Call to check availability.
After-hours support is available by request for urgent issues outside standard business hours. Submit your request to confirm availability. Once approved, you’ll receive a payment link and session details.
🔴 For urgent after-hours issues
🚀 Priority response when others are offline
⏱️ Nights & weekends support
Prepaid Support Block (Best Value)
Priority IT Support (Business-Critical Issues)
Prepaid Support Block (Best Value)
Prepaid support hours at a discounted rate for ongoing or planned IT needs.
🟢 Save $35/hour vs standard rate
📦 Flexible use across multiple sessions
🔄 Ideal for ongoing or project-based work
Schedule a Session
30-Minute Free Assessment
Schedule IT Support (1 Hour Minimum)
Schedule IT Support (1 Hour Minimum)
Get a professional evaluation of your IT environment to identify risks, improve performance, and receive expert recommendations—no obligation.
Schedule IT Support (1 Hour Minimum)
Schedule IT Support (1 Hour Minimum)
Schedule IT Support (1 Hour Minimum)
Fast, secure IT support for your business—available immediately or scheduled when convenient.