Terms of Service – NJ InfoTech Pros

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Welcome to NJ InfoTech Pros IT Services. NJ InfoTech Pros, a trade name of CytekPros LLC (“NJ InfoTech Pros,” “we,” “us,” or “our”), provides IT consulting, support, and related services. By engaging our services, you (“Client”) agree to the following Terms of Service.

NJ InfoTech Pros provides IT services including, but not limited to:

• IT support and troubleshooting 
• Managed IT services 
• Cybersecurity services 
• Cloud and infrastructure support 
• Consulting and project-based services 

All services are limited to those agreed upon in writing, including proposals, Statements of Work (SOW), or service agreements.

These Terms of Service apply to all engagements unless superseded by a signed agreement.

If a Master Services Agreement (MSA), Statement of Work (SOW), or Service Level Agreement (SLA) is executed, those documents take precedence over these Terms.

Payment is due upon receipt unless otherwise agreed in writing.

• Late payments may incur fees 
• Services may be suspended for non-payment 
• Client is responsible for all applicable taxes 

NJ InfoTech Pros reserves the right to require prepayment for certain services, including emergency or project work.

Services requested outside normal business hours or requiring urgent response may be billed at elevated rates.

Client agrees to:

• Maintain current and reliable data backups 
• Provide accurate system access and credentials 
• Maintain licensed and supported software/hardware 
• Cooperate with troubleshooting and remediation efforts 

Failure to meet these responsibilities may delay service and impact outcomes.

Client authorizes NJ InfoTech Pros to access systems, networks, devices, and accounts as necessary to perform services.

This may include remote access tools, administrative permissions, and third-party integrations.

While NJ InfoTech Pros strives to resolve issues efficiently and professionally, we do not guarantee:

• Specific outcomes 
• Resolution timelines (unless defined in SLA) 
• Uninterrupted or error-free operation 

Client acknowledges that:

• No system is completely secure 
• Cybersecurity threats are constantly evolving 

NJ InfoTech Pros implements reasonable safeguards but is not liable for breaches, data loss, or attacks beyond reasonable control, including those caused by third parties or user actions.

NJ InfoTech Pros may work with third-party vendors (e.g., ISPs, cloud providers, software vendors).

We are not responsible for failures, outages, or issues caused by third-party services.

To the fullest extent permitted by law:

NJ InfoTech Pros shall not be liable for:

• Data loss 
• Business interruption 
• Lost profits 
• Indirect, incidental, or consequential damages 

Total liability shall not exceed the amount paid by the Client for services in the three (3) months preceding the claim.

Client agrees to indemnify and hold harmless NJ InfoTech Pros from any claims, damages, or liabilities arising from:

• Client misuse of systems or services 
• Failure to maintain proper security practices 
• Third-party actions within Client’s environment 

NJ InfoTech Pros reserves the right to:

• Suspend or terminate services for non-payment 
• Terminate services for misuse or breach of terms 

Either party may terminate services with reasonable written notice unless otherwise defined in a formal agreement.

All services are provided “as is” without warranties of any kind, expressed or implied, including:

• Merchantability 
• Fitness for a particular purpose 

NJ InfoTech Pros reserves the right to update these Terms of Service at any time. Continued use of services constitutes acceptance of updated terms.

These Terms shall be governed by and interpreted under the laws of the State of New Jersey.

For questions regarding these Terms:

📧 support@njitpros.com
🌐 https://njitpros.com